Product Documentation

The process of clearing the HSM is quick and fairly simple.

  1. Log in enough administrators to reach Login State 22000000.

  2. Select the menu option Manage → Clear.

  3. A confirmation displays asking to clear the HSM:



     

 

After confirming the Clear operation by selecting Yes in the dialog, the HSM will start clearing files and firmware. After the process finishes, the only data left on the HSM will be any token-based (i.e., keyfile or smart card) administrators.

https://demo4.strongkey.com/getstarted/assets/documents/HTML/images/key_strong_cyan.pngNOTE: If the Clear operation fails, it is recommended you close CAT completely and try the process again. In rare circumstances the Clear fails but will generally work after a second attempt.