Common Errors

Release Notes
- SAKA 4.13.0
- SAKA 4.12.0
- SAKA 4.11.0
- Upgrading from SAKA 4.x
- Back
Preface
- Default Paths and Filenames
- Third-Party Website References
- Strongkey Welcomes Your Comments!
- Back
KAM Introduction
Architecture
Installation
- Preliminary Steps
- Install Components (Primary)
- Install Components (Secondary)
- Define KCs (Primary)
- Verify KCs (Secondary)
- Set Personal Identification Numbers (PINs) [Primary]
- Set PINs and Complete Key Migration [Secondary]
- Create System Users [Primary]
- Create a New Encryption Domain [Primary]
- Complete Second Domain Key Migration [Secondary]
- Add System Users [Primary]
- Configure the SKCE domain [Primary]
- Replicate the CEM Domain [Secondary]
- Back
CCS Web Service Operations
- CCReturnObject
- Manufacturer Identifiers for Processing CardHolder Data (CHD)
- CCS Module GetCardCaptureData Mechanics
- CCS Module DukptEncrypt Mechanics
- CCS Module DukptDecrypt Mechanics
- CCS Module DukptMAC Mechanics
- CCS Module ReencryptPINBlock Mechanics
- Back
KAM Web Service Operations
- KAM Encryption Mechanics
- KAM Decryption Mechanics
- Notes on the Mechanics
- KAM Deletion Mechanics
- KAM Search Mechanics
- KAM Entropy Mechanics
- KAM General Purpose Key Encryption Mechanics
- KAM General Purpose Key Decryption Mechanics
- KAM Batch Operations
- KAM Relay Mechanics
- HTTPS Interface
- SOAP Interface
- Back
KMS Web Service Operations
- CCReturnObject
- CCKeyComponentType
- CCCryptographicMaterialType
- CCEncryptedAnsiX9241KeyType
- KMS Module loadKeyComponent Mechanics
- KMS Module loadBaseDerivationKey Mechanics
- KMS Module generateBaseDerivationKey Mechanics
- KMS Module generateInitialKey Mechanics
- KMS Module storeAnsiX9241Key Mechanics
- KMS Module replaceAnsiX9241Key Mechanics
- KMS Module deleteAnsiX9241Key Mechanics
- KMS Module updateAnsiX9241Key Mechanics
- Back
KAM Batch Operations
- SKLESBatchInput Element
- SKLESBatchOutput Element
- Generating the SBI XML file
- Transferring XML Files to and from the Appliance
- Submitting Batch Operations
- Back
KAM DemoClients
- Installing SAKA Clients
- sakaclient.jar Operations
- Back
KAM KCSetPINTool
- Setting KC Preferences
- Changing KC Passwords
- Setting the KC PIN on the SAKA Server
- Back
KAM DACTool
- Changing DA Passwords
- Preferences
- Systems
- Domains
- Users
- Jobs
- Configuration
- Back
KAM Key Migration Tool
- Prerequisites
- Back
KAM KMS ConsoleTool
- Loading Key Components
- Loading a BDK
- Storing ANSI X-924.1 Keys from Key Components
- Storing ANSI X-924.1 Keys from Wrapped Keys
- Back
KAM Configuration
- Immutable Configuration
- Mutable Configuration
- Sample Configuration File
- Back
KAM Key Management
- Cryptographic Hardware Modules
- Back
HSM Integration
- Building the HSM Driver
  - Rebuilding the HSM Driver
  - Back
- HSM Administration Basics
- Clearing the HSM
- Setting Up the HSM
- Backing up the HSM
- Restoring from a Backup
- HSM Battery Replacement
- Back
Managing Credentials
- KAM Credentials
- HSM Credentials
- System Credentials
- Linux strongauth
- Back
Changing Hostname and IP
- Changing the IP Address
- Changing the Hostname
- Back
Internal Repositories
- Repository Requirements
- Choosing an Online Mirror
- Internal Repository Setup
- KA Setup
- Back
Internal Repositories Rocky 9.x
- Repository Requirements
- Choosing an Online Mirror
- Internal Repository Setup
- KA Setup
- Back
Appliance Security
- Physical Security
- Operating System
- Appliance Credentials
- Back
PCI DSS 3.2
- Requirement 3: Protect Stored Cardholder Data
- Requirement 6: Develop and Maintain Secure Systems and Applications
- Back
KC Responsibilities
Add New SKCE Domain
KAM Replication
- Check Replication
- Replicate Essentials Only
- Disable Replication to Inactive Nodes
- Known Behavior
- Manual Replication For Specific Range of Data
- Back
Appendices
- Adding a Disaster Recovery Backup (DRB) Node to a Cluster
  - Step #1 on an EXISTING server
  - Step #2 on the DRB Node
  - Step #3 on the EXISTING server
  - Step #4 on the DRB node
  - Post-Installation
  - Back
- Adding an Additional Server to a Cluster
  - Step #1 on an EXISTING server
  - Step #2 on the NEW server
  - Step #3 On the EXISTING node
  - Step #4 on the NEW node
  - Back
- Application Development Guide
  - Application Design for “Card Not Present” transactions
  - Storing Encryption Domain Identifier (DID)
  - Securing Decryption Credentials
  - Cluster Communications
  - Relay Processing
  - Summary on “Card Not Present” transactions
  - Back
- Batch Delete Tokens
- CIS Hardening Verification RHEL 7.X
- CIS Hardening Verification ROCKY 9.X
- Cleanup SAKA Disk Space
  - Cleanup Old Distributions and Files
  - Cleanup Database Tables
    - Cleanup Encryption Requests Table
    - Back
  - Back
- Configure Syslog
- Create Software Keystore HSM Credential
- Installing KCSPTool and DACTool on Windows
  - Installation
  - Back
- KA Replace EOL Node
  - Prerequisites
  - Step 1 (On New SAKA)
  - Step 2 (On EOL SAKA)
  - Step 3 (On New SAKA)
  - Step 4 (On EOL SAKA)
  - Step 5 (On New SAKA)
  - Step 6 (On EOL SAKA)
  - Step 7 (On New SAKA)
  - Back
- KAM KC Replace Tool
  - Prerequisites
  - Validating Credentials
  - Recreate a set of Key Custodians
  - Create a new set of Key Custodians
  - Back
- MariaDB Audit Logging Configuration
  - Enable MariaDB Audit Logging
  - Monitoring the MariaDB for Replication anomalies
  - Disable MariaDB Audit Logging
  - The counts_v2.sql file
  - Back
- Migration Information
- Migrating from Centos to Rocky
  - Rocky Linux Kickstart USB Guide
  - Step 1: On an Existing Production Server in the Cluster
  - Step 2: On the Same Machine after Installing Rocky 9.3
  - Back
- Modifying the Appliance's IP Address or Hostname
- Reboot StrongKey Tellaro
  - Pre-Reboot
  - Reboot
  - Post-Reboot
  - Back
- Relay Webservice
  - Mechanics of the Relay
  - Deploying the service
  - Relay Webservice Client
  - HTTP interface
  - SOAP interface
  - Back
- Replace CMOS Battery
- Setting up LACP Bonding on Tellaro KA
- Strongkey Tellaro & Ransomware Protection
- Using Custom SSL/TLS Certificates
  - Generating a TLS certificate with the SAN extension
  - Installing the keystore on SAKA
  - Conclusion
  - Back
- Using a Custom Trust Store
- Using HAProxy as a Load Balancer
- Using the Key Migration Tool (KMTool)
  - Prerequisites
  - Mechanics
  - Details
  - Back
- Test Appliance Funcationality
  - Using pingsaka script
  - Common Errors
  - Back
- Back

There are some common errors that you might notice during pingsaka.sh script execution or in server.log file for the KeyAppliance transactions processed on the appliance.

Error	Cause	Resolution
SKL-ERR-1060: SAKA is unavailable	KeyCustodian PINs have not been set after application server (Payara) was restarted.	Set KeyCustodian PINs using KC-SetPINTool to activate the appliance.
SKL-ERR-1029: Request failed - user validation failed	Username and/or Password provided in the web service request was incorrect.	First, Login into DACTool for the specific DomainID (DID) and confirm the user exist. If username is correct, confirm the password.
jakarta.xml.ws.WebServiceException: Failed to access the WSDL at: https://<FQDN>:8181/strongkeyliteWAR/EncryptionService?wsdl	Either application server (Payara) is not running or strongkeylite application is not deployed.	Check if Payara is running by executing 'nfn 8181' command and confirm if the port 8181 is listening. If not, restart Payara. If Payara is running, check if strongkeylite has been deployed by running 'asadmin list-applications' command.